Digital Musings of Tabitha Hawk

A British man who was overcharged for a sandwich at a department store's snack bar sent off a complaint letter and was promised a voucher. When the certificate never arrived, he wrote another nasty-gram and demanded an additional perk -- a drawing of "a smiley dinosaur." Bill Bennett says he was stunned when an envelope arrived containing a gift certificate and a hand-drawn dino, courtesy of the store's manager.